Privacy Policy

Introduction

This Privacy Policy outlines how Mealcrest ("we," "us," or "our") collect, use, protect, and share the data of individuals involved in placing orders to food establishments ("you," "your," "user," or "users"), ensuring transparency and compliance with applicable privacy laws. By using Mealcrest's services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect Personal Identifiable Information (PII) from users for the purpose of providing and enhancing our services.

• Personal Information: Name, phone number, and email address.
• Delivery Information: Delivery address (including coordinates for precision).
• Payment Information: Card details, mobile money details—processed securely via Paystack, our third-party payment provider.

How We Use Your Information

Mealcrest collects and processes PII for specific purposes, including but not limited to:

• Facilitate the placement and fulfillment of orders.
• Ensure accurate and timely deliveries.
• Provide customer support and enhance your experience on Mealcrest.

Sharing Your Information

We share your PII in the following circumstances:

• With Food Establishments: To complete your order and ensure timely delivery.
• With Paystack: To process order transactions and refunds. Paystack's privacy practices govern their use of this information.
• For Legal Compliance: If required by law or in response to valid legal requests, we may disclose PII to regulatory authorities or law enforcement.

Protecting Your Information

We implement robust security measures to protect your data, including encryption, secure databases, and restricted access. We ensure that only authorized personnel and trusted third parties have access to sensitive information.

Your Data Rights

As a user of Mealcrest, you have the following rights regarding your personal information:

• You can request access to the information we hold about you.
• You have the right to correct inaccurate or incomplete information.
• You may request the deletion of your data, subject to legal and operational constraints.

Third-Party Payment Processing

We use Paystack to manage all financial transactions. Paystack operates under its own privacy and security standards, and Mealcrest ensures that all shared data is handled in compliance with those standards.

For more details on Paystack's privacy practices, please refer to their privacy policy

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. Any updates will be communicated to users through appropriate channels, and continued use of our services constitutes acceptance of these changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: support@mealcrest.org